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Returns

We want you to be completely satisfied with your order. If you are not satisfied with your handcrafted item, please see below.

Non-Custom Items:

Non-custom items may be returned within 7 days after the item was received. If you would like to return your non-custom item, please contact us before shipping it back. Returns are not available for all items. We will provide you with an RA# (return authorization) for you to include with your return. Upon our receipt of your return, we will refund the purchase price, less the original cost of shipping. Return shipping cost are the responsibility of the buyer. Items must be returned in the same new and unused condition in which you received it and must be in its original packaging.

Custom & Personalized Items:

Items which have been customized in any way are not returnable or refundable. These items have been personalized specifically for you and cannot be resold.

Unclaimed or Duties/Taxes Not Paid Returns:

Shipping charges are not refundable for domestic or international orders which are unclaimed and then returned. International orders for which the receiver does not pay the duties or taxes and then the package is returned, the shipping charges are not refundable.